Refund Policy

Last Updated:
31 December 2024

At Accentra Software (“we,” “us,” or “our”), we aim to provide a seamless experience with BidMasterPro. This BidMasterPro Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription plans and services…

To ensure transparency, the BidMasterPro Refund Policy clearly outlines when refunds are considered and how requests are processed

1. Free Trial Period

• 3-Day Trial: We offer a 3-day free trial for new users. During this period, you can explore the features of BidMasterPro without providing payment details.
• No Charges: You will not be charged during the trial period. If you choose not to subscribe after the trial ends, your account will be automatically deactivated.

2. Subscription Fees

• Non-Refundable: Subscription fees for BidMasterPro are non-refundable. Once a payment is processed, it cannot be refunded unless explicitly stated otherwise in this policy.
• Auto-Renewal: If your subscription is set to auto-renew, you are responsible for canceling it before the renewal date to avoid being charged for the next billing cycle.

3. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Technical Issues: If you are unable to use the Services due to a technical issue caused by us, and we are unable to resolve the issue within a reasonable time.
• Duplicate Payments: If you are accidentally charged multiple times for the same subscription.
• Service Downtime: If BidMasterPro experiences downtime or service failure, we will extend your subscription period for the number of days the Services were unavailable. No refunds will be issued for such cases.

4. Non-Eligibility for Refunds

Refunds will not be issued in the following cases:

• Change of mind or dissatisfaction with the Services.
• Failure to use the Services due to personal reasons (e.g., lack of time, insufficient projects on Freelancer.com).
• Violation of our Terms and Conditions leading to account suspension or termination.
• AI bids or automated bidding-related payments are non-refundable.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact us at info@accentra.in with the following details:

• Your full name and email address associated with your account.
• A detailed explanation of the issue.
• Proof of payment (e.g., transaction ID or invoice).

We will review your request and respond within 7 business days.

6. Refund Processing

• If your refund request is approved, the refund will be processed within 14 business days using the original payment method.
• Refunds may take additional time to reflect in your account, depending on your bank or payment provider.

7. Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services constitutes acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Acknowledgment

By using BidMasterPro, you acknowledge that you have read, understood, and agree to this Refund Policy.